Terms and conditions

TERMS & CONDITIONS

These “Terms” constitute the contractual agreement between you, a user in the European Union (“you”, “your”) and SC UTILGROUND INDUSTRIES SRL “”, registration number RO35468633, registered address: Crangului St., No 11, Strejnicu, Prahova, Romania (“UtilGI”, “we”, “us”, “our”), regarding your use of and access to the website located at https://www.utilgi.com or/and our mobile app “UtilGI” (the “App”), content of Website and/or App (the “Content”), customer service in relation to the Content (including refunds) and any resources, features, functionality, or services made available through Website and/or App (the “Service”). Privacy Policy is an integral part of Terms and all the Services are being provided in accordance with it.

Please read these Terms carefully and fully before using Website or App,registration. When you register with us you agree to all of these Terms and become subject to our Privacy Policy (including a Cookie Policy), which covers how we collect, use, share, and store your personal information.

UtilGI reserves the right at any time and at its sole discretion to modify, refuse (to anyone for any reason) or discontinue, temporarily or permanently, the Website, the App or the Service (or any part thereof) as well as to modify the Terms with or without any notice. You agree that UtilGI shall not be liable to you or to any third party for any claim or loss related to you and arising out of such modification, suspension, amendment or discontinuance of the Service.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  1. The content of the pages of this website are for your general information and use only. It is subject to change without notice.
  2. Neither we nor any third parties provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  4. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  6. Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
  7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  8. You may not create a link to this website from another website or document without Venture Blue’s prior written consent.
  9. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

PRIVACY POLICY

Utilground Industries SRL (“We”) are committed to protecting and respecting your privacy.

This Policy (together with our terms of use on https://utilgi.com/ and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.utilgi.com/ you are accepting and consenting to the practices described in this Policy.

For the purpose of the General Data Protection Regulation 2018 (GDPR), the data controller is Utilground Industries SRL from Strejnicu, Prahova, Street Crangului, No 11, 107592.

Information we may collect from you

 

We may collect and process the following data about you:

Information you give us

 

You may give us information about you by filling in forms on https://www.utilgi.com/ (our site) or by corresponding with us by phone, e-mail, live chat, our social media channels or other means. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and product or service photographs.

 

Information we collect about you

 

With regards to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

 

Information we receive from other sources

 

We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Below are the types of cookies that we use.

Functional Cookies – These cookies make certain parts of our site function. For saving your cart between pages or keeping you logged in.

Analytical Cookies – Using tracking cookies allows us to improve your experience of the site. A large number of decisions about how we improve the website are made using these cookies. All data is anonymous.

Third Party Cookies – We occasionally team up with other systems and sites to bring you features such as product videos and mailing list signups. You may be sent a cookie from one of these companies when using the functionality we use from their service.

Advertising Cookies – The UtilGI – Expandable Gear shop uses the Google Content Network from time to time to show you future adverts about our products. Where this is used, Google will use a cookie to show you those adverts in the future. You can set the type of adverts that Google shows you in your Google account.

 

Information you give to us.

 

We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this.

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information we collect about you.

 

We share your information internally within the SC Utilground Industries SRL company:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer and/or mobile device;

to allow you to participate in interactive features of our service, when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

Disclosure of your Information

 

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 men aged under 25 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in BN1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of useand other agreements; or to protect the rights, property, or safety of Utilground Industries SRL, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share aggregated non-personally identifiable information externally: We do also share certain information which, whilst not personally identifiable information relating to you, does include information that relates to your usage of our products, sites and services, aggregated together with the same information from other users. For example, customer order numbers.

Where we store your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

How long do we keep your information for?

 

We retain the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your Rights under the GDPR include:

 

Right to be informed

 

We seek to be transparent by providing this Privacy Policy which clearly explains how we use your personal data.

Right of access

 

You have the right to access information held about you. Any access request must be processed without delay, free of charge and at the latest within one month of receipt.

We reserve to right to extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.

Right to rectification

 

You have the right to have your personal data rectified if it is inaccurate or incomplete.

Right to erasure (also known as ‘right to be forgotten’)

 

You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing. Please note, there are some specific circumstances where the right to erasure does not apply.

Right to restrict processing

 

You have the right to request the restriction or suppression of your personal data.

Right to object

 

You have the right to object to data processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

Changes to our Privacy Policy

 

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Contact

 

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to the email address office@utilgi.com.

 

Sales, Custom and Value-added taxes

In an effort to comply with consumer legislation, we strongly encourage our customers to maintain good standing with respect to custom and value-added taxes or VAT, where applicable.

Due to separate and applicable tax jurisdictions, the end customers’ purchases may be subject to specific sales, custom or value-added taxes, (and it is your responsibility to pay these, if applicable), and the shipping time and associated cost may increase. When ordering via the Website or App you are importer of goods and must fully comply with all laws and regulations of the destination country.

# How to purchase

 

It is easy to make a purchase from the UtilGI.com website.

  1. Choose a product, pick a variant (colour, size, etc. if applicable)
  2. “Add to cart”
  3. Сhoose the quantity (the default quantity is 1)
  4. “Buy”
  5. “Next”
  6. Input your personal data and shipping information
  7. Check the data and confirm your order.
  8. Input bank card data: card number, expiration date and CVV code (card data is encrypted and processed by the billing system of a bank)

 

# Delivery

 

All orders are subject to a handling period before shipment, usually 2 – 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our facility in either Romania, EU or straight from Asia as drop-shipping. If from Asia, please expect 15 – 25 days to receive your order.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. UtilGI.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. UtilGI.com will not be held responsible for customs taxes.

Return Policy

 

We want to make sure that you are completely satisfied with your purchase. Therefore we offer a ’30 Day Returns Policy’ so you can send any unwanted items back to us (within 30 days of the delivery date) and without any queries we will refund the cost of your items.

We’ve made our returns process really simple:

If the item is unsuitable* just follow the 3 simple step below:

STEP 1

Download a returns form and fill in all appropriate fields. Click here to download a returns form (vom adauga un fisier de return)

STEP 2

Send the items back to us. It’s best that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post on it’s way back to us.

STEP 3

Sit back and wait, we’ll do the rest!

If your product is damaged or defective, we will issue an exchange of the same item within 30 days. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement.  Buyer pays shipping.  We reserve the right to reject any return that does not fit this criteria.

SHIPPING

To return your product, please mail your product to: 

UTILGROUND INDUSTRIES SRL

Strejnicu, Prahova, Romania

Street Crangului, No11

107592


Please include in the return box your order number and the reason for the return so that the refund can be properly applied to your account.

Buyer is responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a store credit, the cost of shipping will be deducted from your credit.  We recommend using a trackable shipping service and purchase shipping insurance.  We can’t guarantee that we will receive your returned item.

Depending on where you live, the time it will take for your replacement product to reach you may vary.

How to request a refund?

There are several ways to request a refund:

  • If less than 2 hours have passed since you purchased the product, you can cancel the order and get a full refund.Go to My orders, tap the order you want to cancel and tap the “Order cancelation” button on the bottom of the order page.

 

  • If the quality of the product you’ve received is significantly worse (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) than the description on the UtilGI website.Contact us at office@ultigi.com in order to proceed with your request of refund.
  • If 60 days (or extended period according to Refund Terms) since the purchase date have passed and your order has not yet been delivered.Contact us at office@ultigi.com in order to proceed with your request of refund.

 

Refund process

  1. Refunded monies are transferred only to the card you’ve used to make your purchase.
  2. We aim to complete the refund process for valid claims within less than 14 days. Our usual processing time is 3-5 days.