Str. Crangului, Nr. 11

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

IT IS SAFE TO ENTER MY CREDIT/DEBIT CARD DETAILS ONLINE?

We understand that security when shopping online is essential. That’s why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an “s” therefore it will begin https://.
All our transactions are processed using Mobilepay.
http://www.mobilpay.ro/

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept the following types of Payment:
Credit Cards – Visa, MasterCard
Debit Cards – Solo, Maestro, Visa Debit, Visa Electron

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2 – 3 business days.

Most orders leave the warehouse within 3-5 business days after receipt of payment.

You will then receive notification of both processing and shipment. In many instances, we are shipping from our facility in either Romania, EU or straight from Asia as drop-shipping. If from Asia, please expect 15 – 25 days to receive your order.

Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.

Please make sure to provide the correct shipping address. UtilGI.com cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. UtilGI.com will not be held responsible for customs taxes.

WHEN WILL MY ITEMS ARRIVE?

Most items should be received within 10-14 business days (depending on the available stock), except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in Romania, but most of our special gear items are located in other countries such as China Mainland.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can’t stop this since it’s the way Facebook works.

DO YOU SELL WHOLESALE?

Yes. Email us for details (support at utilgi dot com).

WHICH COURIERS DO YOU USE?

Dependant on the order we use a range of couriers which include DHL, UPS, FEDEX, Romanian Postal Services

Send us an email




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